Frequently Asked Question

 

 1.What does Dubaigiftonline.com offer?

Dubaigiftonline.com  makes it possible for you to choose gift online for anyone in your list and send it anywhere in  UAE (we are planning to add international gift delivery service in the near future).

2. What credit cards Dubaigiftonline.com accept?

We accept Visa and Mastercard.

3. Is my personal information and credit card number/bank account secure?

Your credit card is accepted  through the SSL protocol. All transactions are secured, powered by SSL encryption, capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted. In addition, your online password adds another layer of security to your profile. We DO NOT STORE your credit card information for your security.

4.Does Dubaigiftonline.com use SSL encryption?

Yes. Our shopping cart software runs in secure mode on the customer’s browser using SSL (Secure Socket Layer) to encrypt sensitive data such as credit card numbers.

5.Do Dubaigiftonline.com accept other methods of payments?

You can pay online throughout our website. If you wish to pay cash, please use the printable order form, available on the website.  Cash payments  can be made for clients in Dubai only. There is a surcharge of 35 AED  for cash collection.

6. How can I Check my order to make sure it is placed correctly?

After you have placed the order, you will get email confirming each order registered with us. Please check your e-mail and if you want any correction, you request to get in touch with us.

Additionally, you can check your order confirmation on our website.  Just simply Log In to your account.

7. Can I send personalized message with the gift?

Yes, you can send your message with the gift. Just type in the message in  “Personalized Message”  Box while making the payment on line. Your message will be delivered along with the gift.

8. I would like to order custom or personalized gift hamper. Can you do this for me?

Yes, with pleasure.  Tell us what you want to include in your gift and we will prepare it according to your request.

9. Do you do same day delivery?

Orders placed before 10 am can be delivered the same day. Orders received after 10 am will be delivered next day, however if you request the same day delivery, we will do our best to accommodate.  Deliveries are made through Saturday to Thursday.

10. Do you sell alcohol?

In accordance with the UAE law, we do not sell alcohol.

11.What happens if something out of stock?

While every effort is made to supply items as specified, the content of each hamper gift is subject of availability. Dubaigiftonline.com reserves the right to substitute any items where appropriate and guaranteed that all replacement are all of equal or greater value. Items in particular sections such as Jewellery or VIP always available as described.

 


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